Primary Care Discussions: Asking the right questions

Sue Overton, MUS Team Administrator, Medicines Use and Safety (SPS)Event 22 July 2021Location Online

Contacting your local Medicines Information service to ensure you get the right answer – an ‘On the Couch’ discussion between specialist pharmacists and those


22 July 2021



About the event

There is a large variation in the the professional experience of callers in to the Medicines Information (MI) service.  Being prepared with all the relevant information will help you convey your question and ensure the right question gets answered.

Why it’s important

The quality and timeliness of the enquiry answer will depend on the level of detail he caller can provide.

What was covered

This discussion included:

  • the basic principles of questioning
  • Real life examples
  • Freely available resources that you can access for information


A range of speakers ran this event from SPS and other organisations.

SPS Speakers

Dr Barry Jubraj facilitated this session and you can learn more about Barry by following the link.

Non-SPS Speakers

Jonathan Hall

Head of Southampton Medicines Advice Service and Deputy Chief Pharmacist, University Hospital Southampton NHS Foundation Trust

Lorna Smalley

Clinical Pharmacist, Oakdale Primary Care Network

Katie Heywood

Medicines Management Technician,
Tameside and Glossop CCG


Access the recording of the webinar

Contact us

Contact the Admin Team if you have any questions