Primary Care Professional Support: Remote Consultations

The COVID-19 pandemic has lead to the increased use of technology to support patients remotely. This in itself is a learning curve – in the recording below, our colleagues explore how pharmacists can make the most from telephone consultations with patients.

Making the most out of telephone consultations (15 min)


  • This 15 minute podcast was made towards the start of the COVID-19 outbreak and discusses the hesitation that pharmacists may have about undertaking telephone consultations and some strategies to overcome them.
  • A lot of resources are available on this topic but this recording discusses the potential awkwardness that you may feel and how to prepare practically to consult with a patient remotely. It contains hints and tips that you can use alongside the many resources that are emerging on remote consultations, some of which are elsewhere on this webpage.


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