Remote consultations in care homes: a key element of the COVID 19 delivery model

Sue Overton, MUS Team Administrator, Medicines Use and Safety (SPS)Event 1 June 2020Location Online

Remote and virtual consultations are becoming more common and many pharmacy team members are having to rapidly develop new skills to support this way of working


1 June 2020



About the event

The COVID-19 pandemic has changed the landscape with respect to consultations with health professionals, moving away from Face-to-Face towards remote and virtual methods of communication.

Why it’s important

An important example of the need for this way of working is described in is the Pharmacy and Medicines Support to Care Homes: Urgent System-Wide Delivery Model, published 20 May 2020, to help pharmacy and medicines teams implement the NHS England and NHS Improvement guidance ‘Primary Care and Community Health Support for Care Homes’.

What was covered

This webinar provided an outline of the aims of the Delivery Model for supporting care homes during the COVID-19 pandemic, a short demonstration of remote consultation software, and an introduction of a helpful aide memoir on what needs to be considered when planning a remote consultation.


A range of speakers ran this event from SPS and other organisations

SPS speakers

This session was presented by Professor Nina Barnett and facilitated by Barry. You can read more about our SPS colleagues by following the links

Non-SPS speakers

We were fortunate to be joined by additional presenters:

Nick Haddington

Pharmacy Dean, Health Education England (South)

Bruce Warner

Deputy Chief Pharmaceutical Officer, NHS England

Graham Stretch

Chief Pharmacist, Argyle Health Group; President, PCPA

Rachel Binks

Nurse Consultant, Digital and Acute Care, Airedale Digital Care Hub, Airedale NHS FT


Access the recording of the webinar

Note there is a 10 minute gap in the recording when Dr Graham Stretch gives his demonstration.  The Remote Consultation Demonstration video is separate and you can skip or fast forward through this gap.

Remote Consultation Demonstration – Dr Graham Stretch (YouTube)

Presentation resources

The SPS Care Homes Resource Hub is now Best Practice Sharing

Slides from the presentation are available below

Contact us

Contact the Admin Team if you have any questions