Improving the patient experience through supporting medicines adherence: developing your local strategy


Confirmed minutes

Archived: this event took place in 2012 and the content has not been updated since then; although much remains contemporary. Some information may be out of date and links to other documents and websites may not work.

As pharmacists committed to improving our patients experience of medicines related care (measured annually through the patient survey undertaken by CQC) we know from NICE guidance that there is much we can do to improve patient adherence to medicines. This meeting developed participants’ understanding of the link between patient experience and adherence support in order to provide a safer patient pathway and optimise patient benefit from medicines through improved adherence.

Presentations included explanation and demonstration of a number of behavioural models, including Cognitive Behavioural Therapy and Health Coaching, with a focus on how these can be used to support patient with medication issues, with the participants using the “Four Es” model in role play. Kirstine McDowall, from the Expert Patient Programme shared her thoughts and experiences about what pharmacists can do to support medication adherence from the patient perspective. Participants had an opportunity to develop strategies for implementation at their workplaces and shared their suggestions in the final feedback session. The following documents and presentations were given at the learning event, held on Thursday 20th September 2012 at the National Council for Voluntary Organisations, London. A number of participants were interested in the evidence base for health coaching, you may find the following references useful.

Presentations and other attachments