The patient experience: what does it matter to pharmacy?

Agenda

Confirmed minutes

Archived – this event took place in 2013 and the content has not been updated since then, but remains contemporary.  Some information may be out of date and links to other documents and websites may not work.

The day started with a strategic overview of Patient Experience from the Head of Patient Experience at NHS TDA

A patient shared his experiences of the effects of his medicines and the challenges he faced obtaining what was best for him.  Improving Adherence and implementing shared decision making (through the MAGIC programme) were discussed.

The hot topic of introducing Insulin self administration followed improving patient experience at the point of medicines reconciliation in a mental health trust.

 

Presentations and other attachments