MUSN Monthly Webinar – Human Factors

Sue Overton, Administrator, Medicines Use and Safety TeamMeeting 8 January 2020Location


What are Human Factors and why are they important? The NHS Patient Safety Strategy (2019) describes the need to ensure that systems thinking, human factors and ‘just culture’ principles are embedded in all patient safety activities.

The principles of human factors – used widely in other safety critical industries, focus on optimising human performance through better understanding of individuals, their interactions with each other and their environment.

In this webinar, it was discussed how human factors principles can be applied to medication safety, and how by investigating medication errors using a systems approach, we can take significant steps towards improving safety for patients and staff.

Amandeep Setra is Medication Safety Officer at University College London NHS Trust; and co-chair of the London Medication Safety Officer network. Amandeep is part of a multi-disciplinary team who delivers Human Factors Awareness training at her trust for both clinical and non-clinical staff; and is passionate about changing the way pharmacists think about investigating medication errors.

A RECORDING of the meeting is available and a pdf of the presentation is below