Investigating deviations and establishing root causes

Event 21 February 2024Location Online via Teams at 12:30 - 13:30

An SPS Quality Assurance (QA) bite size learning event on how to conduct and write an investigation report.


21 February 2024


Online via Teams at 12:30 - 13:30

About the event

This drop-in session explored the process of investigating deviations, establishing root causes and writing the investigation report.

Why it’s important

Appropriate investigation of deviations and establishment of root causes helps inform corrective and preventative actions. The process also helps to:

  • facilitiate continuous improvement and assurance of quality
  • demonstrate compliance with regulatory and governance expectations
  • support safe outcomes for patients

Intended audience

The session is suitable for:

  • technical services teams
  • aseptic services
  • production
  • QA/QC managers and deputies
  • authorised and accountable pharmacists


The session is delivered by presentation with an opportunity to ask questions to the North West SPS Quality Assurance team:

  • Ian Allen
  • Mark Jackson
  • Sharon Jackson
  • Matthew Phythian
  • Neil McCormack
  • Katie Milligan
  • See Mun Wong
  • Linda Musker
  • John Oliver


Note: Our webinars are provided for colleagues providing NHS services so please register with your NHS or work-based email address. If you do not provide NHS services or are a charity, please drop us a line to clarify your interest in this webinar.


The pre-recorded presentation will be available and the webinar will include the opportunity to ask questions.

Contact us

Please contact the QA Team if you have any questions.