Navigating difficult conversations with confidence

Event 5 June 2024Location Online via WebEx at 12:30-14:00
Topics: Next Events

This event explores why conversations with patients and colleagues can be challenging. Speakers will share insights and strategies to enhance confidence.


5 June 2024


Online via WebEx at 12:30-14:00

About the event

A psychologist will outline why difficult conversations can be a challenge for some and not for others, with an opportunity for the audience to ask questions. Examples of difficult conversations with patients and colleagues will be discussed, to identify strategies to enable you to navigate difficult conversations more confidently.

What will be covered:

  • Explore the psychology behind difficult conversations
  • Use personal stories to identify themes and principles to navigate difficult conversations
  • Application of learning to difficult conversations in your own practice setting


A range of speakers from SPS and other organisations will run this event.

Non-SPS Speakers

Naima Fowlis

Trainee Clinical Psychologist and doctoral candidate; Project Future & Haringey Vanguard Team

Dr Catherine Lowe

Quality and Safety Manager & Practice Pharmacist, Bishops Castle Medical Practice

SPS Speakers

Find out more about the SPS team that are facilitating this event below.


Registration is now open. Once registered you will receive confirmation and a link for your diary.

Note: Our webinars are provided for colleagues providing NHS services so please register with your NHS or work-based email address. If you don’t provide NHS services or are a charity, please drop us a line to clarify your interest in this webinar.

Check your access before the event

Check that you are able to access WebEx prior to the event.

We recommend installing the Cisco WebEx app, or, alternatively, accessing the meeting via Google Chrome. If you are still having difficulty, you may need to contact your IT department to assist you in opening the application (you’ll only have to do this once).

Joining on the day

Listen through your computer or mobile phone.
The webinar will start promptly at 12:30 so join at least 10 minutes earlier so you don’t miss important information.

Dial in

If you experience trouble accessing the meeting from your computer, you can always dial in and listen through your phone.

Call: 0203 478 5289 (Standard UK rates apply)
Access code: 2367 129 5748
Passcode: 288363


The event will be recorded and this will be available on the SPS website a few days later.
Slides may not routinely be used in these webinars. If they are, they will be available after the event.

Contact us

Please contact the Admin Team if you have any questions.