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Everything you need to know about off-contract claims

Event 4 June 2025Location Online via Webex, 13:00 - 14:00
Topics: Past Events

An update on recent developments within Exend+ with a focus on managing and recording off-contract claims. 4 June 2025.

Contents
  1. Date
  2. Location
  3. About the event
    1. Why it’s important
    2. What was covered
  5. Speakers
    1. Non-SPS speakers
    2. SPS speakers
  7. Resources
    1. Webinar recording
    2. Additional recordings
    3. Presentation resources
  9. Contact us
  10. Update history

Date

4 June 2025

Location

Online via Webex, 13:00 - 14:00

About the event

Speakers from NHS Medicines Procurement Supply Chain (MPSC) and NHS Specialist Pharmacy Services (SPS) provided an update on the requirements to request off-contract claims and the expectations of suppliers when responding to requests to approve off-contract claims. There was also a demonstration of the new features within Exend+ and how these can help to streamline the recording and management of off-contract claims within NHS Trusts.  

This webinar was intended for NHS procurement, invoicing and administration teams who are responsible for ordering routines, contract variance coding in Exend+ and processing off-contract claims. 

There was an opportunity to ask questions of NHS Medicines Procurement Supply Chain and NHS SPS colleagues.

Why it’s important

Consistency of medicines supply is a continual challenge for NHS pharmacy procurement teams. Sourcing alternatives to the contracted product is a frequent task and puts financial pressure on NHS Trusts. Having a regular and successful process for processing off-contract claims enables the difference in value to be recouped and reduces the financial impact.

What was covered

  • Clarification on the terms and conditions of MPSC contracts.
  • What this means for off-contract claims.
  • Explanation of what an off-contract claim is and when claims can be made.
  • Introduction to new best practice guidance on managing off-contract claims (which will be published on the SPS website.)
  • Demonstration of new features within Exend+ including a new method of managing off-contract claims and producing a claim letter.

Speakers

A range of speakers from SPS and other organisations helped to run this event.

Non-SPS speakers

Liz Fleetwood

Head of Medicines Category Procurement, Medicines Procurement Supply Chain

SPS speakers

Learn more about the SPS team that facilitated this event.

Resources

Information presented in these resources is correct at time of recording. Current guidance should be followed.

Webinar recording

You can watch a recording of the webinar below.

Additional recordings

In these videos, Natalie Bryson demonstrates how to use Exend+.

How to log a claim in Exend+

In this short video, Natalie Bryson demonstrates how to log an off-contract claim on the Exend+ system.

Submitting a claim in Exend+

In this short video, Natalie Bryson demonstrates how to submit an off-contract claim using the Exend+ system.

Completing a claim in Exend+

In this short video, Natalie Bryson demonstrates how to complete the off-contract claims process in your Exend+ system

Presentation resources

Contact us

Please contact the admin team if you have any questions. 

Update history

  1. Recordings and slides added
  1. Registration block removed. Published date changed. Changed to past tense. Tag changed to Past Events.
  2. Published
  1. Resources block removed
  1. Speaker added
  1. Corrected date in summary to match webinar date
  1. Added date to summary

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