In November 2016, the Royal Pharmaceutical Society (RPS) published Appendix 19 of the Royal Pharmaceutical Society (RPS) Handbook for Homecare Services in England i.e. ‘Further guidance on managing complaints and incidents within homecare services’. The guidance can be found at:

This workbook and associated slide deck has been designed to assist NHS homecare teams understand and implement the recommendations of RPS Appendix 19.



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