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National Homecare Medicines Committee (NHMC) managing complaints and incidents within homecare services – Appendix 19 training

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Find and download the NHMC managing homecare complaints and incidents workbook

National Homecare Medicines Committee · Advice generated by NHMC

This article was prepared and is being maintained by SPS on behalf of the National Homecare Medicines Committee (NHMC).

Managing complaints and incidents

In November 2016, the Royal Pharmaceutical Society (RPS) published Appendix 19 of the Royal Pharmaceutical Society (RPS) Handbook for Homecare Services in England i.e. ‘Further guidance on managing complaints and incidents within homecare services’. The guidance can be found at: https://www.rcpharm.org/professional-standards/homecare-services-professional-standards

This workbook and associated slide deck has been designed to assist NHS homecare teams understand and implement the recommendations of RPS Appendix 19.

 

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