Getting in touch
If you work in primary care (including community pharmacy) in England you can get in touch with us through single points of access. Our service specification provides further details on who we’re commissioned to help.
Call us on 0300 770 8564.
Email us at firstname.lastname@example.org and a member of the team will get back to you.
Hours of operation
We’re open Monday to Friday, 9am to 5pm.
Discharge medicines questions
We are unable to answer questions relating to discharge medicines. This is because local knowledge is required and you should contact the pharmacy at your local NHS Hospital Trust.
Members of the public
We are unable to respond to questions from members of the public. If you require medical advice please contact your GP or 111 (dial 111 or go to 111.nhs.uk). For information on medicines or minor illness please visit www.nhs.uk or your community pharmacist.
Help us to help you
It’s helpful when you get in touch if you can describe a little about your problem so we can help you best.
Please provide us with:
- your full name
- your place of work
- your question and the background to it
- the best route for us to respond with an answer
- the urgency of your request
For questions concerning care of an individual patient, please provide additional information, such as:
- the patient’s current medication
- any relevant medical history
Patient identifiable data
We ask that you do not provide PID, since it’s not necessary for us to know this.