Healthcare professionals in primary care can get in touch using a single contact number and email address to access Medicines Advice across England

Getting in touch

If you work in primary care (including community pharmacy) in England you can get in touch with us through single points of access. Our service specification provides further details on who we’re commissioned to help.

Call us

Call us on 0300 770 8564.

Email us

Email us at and a member of the team will get back to you.

Hours of operation

We’re open Monday to Friday, 9am to 5pm.

Discharge medicines questions

We are unable to answer questions relating to discharge medicines. This is because local knowledge is required and you should contact the pharmacy at your local NHS Hospital Trust.

Members of the public

We are unable to respond to questions from members of the public. If you require medical advice please contact your GP or 111 (dial 111 or go to For information on medicines or minor illness please visit or your community pharmacist.

Help us to help you

It’s helpful when you get in touch if you can describe a little about your problem so we can help you best.

General details

Please provide us with:

  • your full name
  • your place of work
  • your question and the background to it
  • the best route for us to respond with an answer
  • the urgency of your request

For questions concerning care of an individual patient, please provide additional information, such as:

  • the patient’s current medication
  • any relevant medical history

Patient identifiable data

We ask that you do not provide PID, since it’s not necessary for us to know this.

Specialist services

Dental Medicines Advice service

Contact the specialist MI service for dental treatment offered by SPS if you have a specific question in the area.

COVID-19 Treatments

Guidance for Chief Pharmacists and supporting documents to achieve Institutional Readiness and deployment of COVID-19 Treatments

Breastfeeding Medicines Advice service

The specialist UKDILAS service from SPS provides evidence-based information and advice to healthcare-professionals on the use of medicines during breastfeeding