Management review and KPIs in pharmacy technical services

Event 21 May 2024Location Online via Teams at 13:00 - 14:00

An SPS Quality Assurance (QA) bite size learning event on quality management review and key performance indicators (KPIs) in pharmacy technical services.


21 May 2024


Online via Teams at 13:00 - 14:00

About the event

This drop-in session will explore the fundamentals of Management Review and evaluation of KPIs.

Why it’s important

Attending this event will help you understand:

  • insights and benefits from KPIs
  • escalation of adverse indicators to key decision makers
  • regulatory and governance expectations

Intended audience

The session is suitable for:

  • aseptic services and radiopharmacy services teams
  • QA/QC managers and deputies
  • authorised and accountable pharmacists and deputies


The session is delivered by presentation with an opportunity to ask questions to the North West SPS Quality Assurance team:

  • Ian Allen
  • Mark Jackson
  • Sharon Jackson
  • Matthew Phythian
  • Neil McCormack
  • Katie Milligan
  • See Mun Wong
  • Linda Musker
  • John Oliver


Registration is now open. Once registered you will receive confirmation and a link for your diary.

Note: Our webinars are provided for colleagues providing NHS services so please register with your NHS or work-based email address. If you don’t provide NHS services or are a charity, please drop us a line to clarify your interest in this webinar.


The live Q&As is an opportunity during the webinar.

Contact us

Please contact the QA team if you have any questions.